Legal & Privacy

Eternal Sage (“the site,” “we,” “us,” or “our”) collects customer information in an effort to enhance your shopping experience. This information allows us to communicate with our customers about products, promotions, events, and services in a personalized way. This privacy policy covers the entire Eternal Sage website and information collected at our point of sale locations.

What Information We Collect

We collect various types of information to serve you better, including:

• Contact information: Name, address, phone number, or email address.
• Purchase information: Billing and shipping address, and contact details for order updates.
• Preference information: Marketing preferences, brand interests, and merchandise interests.
• Profile and account information: Password, wish list items, and items saved in your shopping cart.
• Automatically collected information: IP address, device identifiers, cookie identifiers, and browsing activity (date/time of visit, pages viewed, and search terms).

How We Collect Information

We collect information directly from you when you make a purchase, register an account, or sign up for our newsletter. We also receive information from social media platforms (such as Instagram, Facebook, or Pinterest) if you interact with us through those channels.

Additionally, we use cookies and automatic collection methods to understand how you navigate our website and to improve your overall experience.

How We Use Your Information

We use the collected data to improve your shopping experience, specifically to:

• Fulfill orders and process payments.
• Respond to requests, inquiries, or order updates.
• Personalize your experience by remembering your preferences.
• Send marketing and advertising communications (which you can opt-out of at any time).
• Protect our rights and the security of our customers and property.

Sharing Information with Third Parties

We do not share your personal information with third parties for their own marketing purposes. We share information only with service providers that help us run our business, such as:

• PayPal (Payment processing)
• Google Analytics (Website traffic analysis)
• Shopify (E-commerce platform)

For a complete list of data processors related to your information, please contact us with the subject “Data Processor Inquiry.”

Security and Fraud

We take significant steps to protect the confidentiality and security of your personal information. We do not store credit card details and use professionally reasonable efforts to ensure your data is safe. We encourage you to use complex passwords and sign out of your account after each session, especially on public computers.

Under 18

If you are under 18, we require that you inform a parent or guardian about our privacy policy and terms and conditions, and obtain their consent before registering or placing an order with Eternal Sage.